IT & Security Operations Engineer

<h5><strong>At Lace Lithography, we’re scaling up our team and looking for a passionate and sharp talent to join us.</strong></h5><h5><strong>In our company we build chip lithography technology that will enable the next 100 years of chip manufacturing. Founded in 2023, we’re based in Bergen (Norway) and Barcelona (Spain), and backed by some of the world’s most ambitious investors.</strong></h5><h3><strong>About the Role:</strong></h3><p>L<span>ace Lithography is looking for an IT &amp; Security Operations Engineer to support day-to-day IT operations and help strengthen endpoint security across the company.</span></p><p><span>This Bergen-based role is focused on employee support, endpoint management, workplace technology, and security operations. You will be a key point of contact for IT issues while helping maintain a secure, reliable, and compliant device fleet across our offices in three locations.</span></p><p><span>You will work closely with internal teams to support onboarding and offboarding, manage employee devices, maintain IT documentation, monitor device compliance, and assist with security operations tasks such as alert triage, compliance checks, and tooling administration.</span></p><h3><span><strong id="docs-internal-guid-37e21b14-7fff-4a71-f9c8-eba48ca993c0">Key Responsibilities</strong></span><br></h3><h4>I<span>T Support and Workplace Operations</span></h4><ul><li><p><span>Provide L2/L3 support for employee devices, workplace tools, corporate networks, and endpoint-related issues, both remotely and hands-on.</span></p></li><li><p><span>Act as an escalation point for IT and security-related tickets, including triage, troubleshooting, resolution, and escalation where needed.</span></p></li><li><p><span>Support employee onboarding and offboarding, including device preparation, account access, hardware returns, and related documentation.</span></p></li><li><p><span>Help maintain reliable workplace IT services across offices, including printers, meeting room equipment, Wi-Fi, VPN access, and office connectivity.</span></p></li></ul><h4><span><strong id="docs-internal-guid-bcad31d1-7fff-2f87-2ea9-da70db1009b3">Endpoint Management and Asset Administration</strong></span></h4><ul><li><p><span>Monitor device fleet compliance to ensure endpoints are correctly enrolled in required security and management tools, such as MDM and EDR platforms.</span></p></li><li><p><span>Support endpoint configuration, patching, software deployment, device lifecycle management, and compliance checks.</span></p></li><li><p><span>Maintain accurate IT asset records, device status information, and operational documentation.</span></p></li><li><p><span>Help improve IT processes, support workflows, and internal knowledge base articles.</span></p></li></ul><h3><span><strong id="docs-internal-guid-bcad31d1-7fff-2f87-2ea9-da70db1009b3">Network and Security Operations</strong></span></h3><ul><li><p><span>Support network administration and troubleshooting, including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and office connectivity issues.</span></p></li><li><p><span>Coordinate or escalate more advanced network issues to internal or external specialists when appropriate.</span></p></li><li><p><span>Review and triage security alerts and events from endpoint and security platforms.</span></p></li><li><p><span>Assist with operational security tasks, including compliance monitoring, security tooling administration, and incident follow-up.</span><br></p></li></ul><h3><strong>Qualifications:</strong></h3><h4><span><strong id="docs-internal-guid-3be2328e-7fff-9717-976b-f487cb562e64">Required</strong></span></h4><ul><li><p><span>+3 years experience in IT operations, IT support, endpoint management, or a similar technical role.</span></p></li><li><p><span>Proven Experience with Jamf or another MDM / endpoint management platform.</span></p></li><li><p><span>Working knowledge of corporate networking and troubleshooting, including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and end-user connectivity.</span></p></li><li><p><span>Strong written and spoken English.</span></p></li><li><p><span>Good communication skills and the ability to work effectively with both technical and non-technical teams.</span></p></li><li><p><span>Experience writing support documentation or employee-facing technical guides.</span><br></p></li></ul><h4><span><strong id="docs-internal-guid-a33f2c70-7fff-2819-d683-d6e413e0e554">Preferred</strong></span></h4><ul><li><p><span>Experience with Jamf Pro.</span></p></li><li><p><span>Experience supporting distributed offices or hybrid teams.</span></p></li><li><p><span>Exposure to EDR, device compliance, endpoint hardening, or vulnerability remediation workflows.</span></p></li><li><p><span>Familiarity with SIEM platforms such as Microsoft Sentinel or similar tools.</span></p></li><li><p><span>Familiarity with identity and access management workflows, such as user provisioning, access reviews, and offboarding.</span></p></li></ul><h4><span><strong id="docs-internal-guid-6fbe96c1-7fff-8e7b-f4d8-bb046855d3ad">Nice to Have</strong></span></h4><ul><li><p><span>CompTIA A+</span></p></li><li><p><span>CompTIA Network+ or Cisco CCNA</span></p></li><li><p><span>CompTIA Security+</span></p></li><li><p><span>Microsoft Certified: Security Operations Analyst Associate (or equivalent in AWS)</span></p></li></ul><h3><strong>Our team here at Lace:</strong></h3><p>…consists of amazing people who’ve joined us from all over the world, driven by intense curiosity, the urge for exploration, and a desire to push the limits of physics. We promise to offer you a place among highly motivated Lacers, present you with extremely difficult problems—and have a lot of fun solving them.</p><h3><strong>Workplace &amp; culture:</strong></h3><p>Lace operates out of two beautiful, vibrant, and strong-willed cities. Although we are cities apart, we strive to make the team feel as one.</p><p>We don’t define values—but we have one universal expectation:<br>Be the best team player you can be.</p><h3><strong>Perks and Benefits:</strong></h3><p>💸 <strong>Part of the team, part of the company</strong><br>Competitive salary + equity through our incentive plan.</p><p>🏋️ <strong>Feel-good perks</strong><br>€50 monthly gym allowance, weekly team lunches, monthly social events, and annual off-site with the whole team.</p><p>🚀 <strong>Personal Development</strong><br>Quarterly development goals with your manager and your own budget to learn and grow.</p><p>✈️ <strong>No journey without travelling</strong><br>We support relocation and immigration to make joining Lace as smooth as possible.</p>